Additional Services Policy

XERXES APP offers extra services to make your experience better. We want to make it as easy and efficient as possible and these extra services help with that. If you ask for a refund they are subject to our Refund Policy. XERXES requires all extras to comply with the following policies.

Premium Support Policy

We offer our Premium Support to supplement our customer and phone support. Users who opt in for the Premium Support extra are entitled to 30 minutes of phone support per month. All appointments for this must be booked in advance with one of our team.

• Price: $49.99 per month

• Unused Minutes: Minutes do not roll over.

• Cancellation: If you cancel this service mid month you will have access to those minutes until the end of the month. If you cancel and get a refund your add-on service will end immediately.

Extended Download Warranty

We offer the Extended Download Warranty so you can monitor multiple devices without buying multiple product licenses. This extra allows you to download XERXES APP on macOS, Windows, iOS or Android devices.

• Price: $49.99 per month

• Cancellation: If you cancel and get a refund your add-on service will end immediately.

Unlimited Updates

We want our product to work best for our users so we offer the Unlimited Updates package as an extra. With this package the XERXES app you have installed will be updated to the latest version without you having to buy another product license or have physical access to the monitored device.

• Price: Included or as an extra

• Updates: These will keep your XERXES app working best to extract data and info to your private online account.

• Cancellation: If you cancel and get a refund your add-on service will end immediately.

Please read and understand these policies to get the most out of our extras.