Privacy Policy
This privacy policy is designed to help you understand how we collect, use and store your ‘Personally Identifiable Information’ (PII). PII is information that can be used on its own or with other info to identify or contact you, or to find and contact a single person or to identify an individual in general. Please read this policy carefully to get a sense of how we collect, use, protect or otherwise handle your Personally Identifiable Information on our website.
What information do we collect from people who visit our blog, website or app?
When you order or register on our site, as applicable, you may be asked to provide name, email address, mailing address, phone number, credit card info or other details to help you along.
When do we collect information?
We collect information from you when you place an order, open a support ticket or enter info on our site.
We use your info?
We may use the information we collect from you when you register, purchase, sign up for our newsletter, respond to a survey or marketing email, visit the website or use other site features in the following ways:
• To service you better in responding to your support requests.
• To process your order.
• To follow up with you after contact (live chat, email or phone).
How we protect your data?
Our site is scanned for security holes and known vulnerabilities daily, we use a malware scanner.
Your personal data is behind a secured network and is only accessible to a limited number of people who have special access rights to these systems and are required to keep the information confidential. Also, all credit card information you provide is encrypted via Secure Socket Layer (SSL) technology.
We use a variety of security measures when a user places an order, enters, submits or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and not stored or processed on our servers.
Use of Cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off you will not be able to use some of the features.
Third-party disclosure
We do not sell, trade or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s appropriate to comply with the law, to enforce our site policies, or to protect our or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We may occasionally include or offer third-party products or services on our website. These third-party sites have their own and independent privacy policies. So we have no responsibility or liability for the content and activities of these linked sites. But we do try to protect our site and welcome any feedback about these sites.
Google’s advertising policies can be found here. Google Advertising Policies
We use Google AdSense on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users can opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have:
• Demographics and Interests Reporting
We, along with third-party vendors, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out
You can set up your Google Ad Preferences or opt out by visiting the Network Advertising Initiative Opt Out page or the Google Analytics Opt Out Browser add-on.
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law to require websites and online services to have a privacy policy. The law goes beyond California to require anyone or company in the US (and possibly the world) that collects PII from California consumers to post a privacy policy on their website that says what information is being collected and with whom it’s being shared. See more at CalOPPA
We agree to CalOPPA:
• You can access our site anonymously.
• We will add a link to this privacy policy on our home page or at least on the first page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’ and is located on the page above.
• We will notify you of any changes to this privacy policy.
• You can change your personal information or opt out by emailing us.
Do we respond to Do Not Track signals?
We do honor Do Not Track signals and do not plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Do we allow third-party tracking?
We do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to collecting personal information from kids under 13, COPPA puts parents in control. The Federal Trade Commission, the US consumer protection agency, enforces the COPPA Rule which outlines what websites and online services must do to protect kids’ privacy and safety online.
Do we allow 3rd parties, including ad networks or plug-ins, to collect PII from kids under 13?
- We don’t market to kids under 13.
Fair Information Practices
The Fair Information Practices Principles are the backbone of privacy law in the United States and the concepts they include have been adopted by countries around the world. Understanding the Fair Information Practice Principles and how they should be implemented is key to compliance with various privacy laws that protect personal information.
In the event we experience a data breach we will:
• Within 7 business days
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, gives recipients the right to stop emails from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
• Send orders and order updates.
• We may also send you other information related to your product and/or service.
As per CANSPAM we agree to:
• DO NOT use false or misleading information.
• Identify the message as an ad.
• Include our business or site headquarters address.
• Monitor 3rd party email marketing services if used.
• Honor opt-out/unsubscribe requests promptly.
• Allow users to unsubscribe at the bottom of each email.
We may use your email to send you Service notices (including any notices required by law, in lieu of postal mail). We may also use your contact info to send you messages from XERXES and its affiliated companies, products and partners.
If you don’t want to receive these messages, just click the “unsubscribe” link in our emails or email [email protected] and we’ll remove you from ALL correspondence. If you email us we may retain the content of your email, your email address and our response.
We also agree to the Individual Redress principle which requires individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to comply with the law. This principle requires individuals not only have enforceable rights against data users but also have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Contact those vendors and others directly if you have questions about their policies.
For any other information, please email webmaster support at [email protected].