Need help? This section provides answers to common questions about purchasing, managing your account, installing XERXES, and monitoring devices.
XERXES is a parental control app that allows you to monitor your child’s activity on their device. Whether it’s text messages, GPS location or call history, all data is uploaded discreetly to a secure online dashboard, so you can access anytime, anywhere. XERXES is compatible with Android, iOS, Windows and macOS, so tracking is seamless and all monitored data is private and secure.
XERXES app collects key information like GPS location, text messages, Geofencing, call logs and other relevant data from your kid’s device and uploads it to your XERXES account. Simply install XERXES app on your child’s device, then log in to your XERXES account using any browser on your phone or computer to view the collected data. XERXES lets parents monitor all activity on the target device with ease and security.
XERXES has been around since 2019 and is designed as a super secure parental monitoring app. The security and privacy of our users and their families is our number one priority. We use advanced encryption protocols to ensure your data is fully protected. Not even our support team can access the monitored data - it’s only visible to you.
No. Unlike other tracking software, there are no visible signs of XERXES on the target device that an average user can detect. This means users will not find any logos or icons of this app on their device and will never know they are being monitored.
Yes, XERXES is a legal parental control software designed to monitor the devices of children under the age of 18. Its use is permitted within the framework of applicable laws and monitoring guidelines. We strongly recommend reviewing our Terms of Service before use and consulting a legal advisor to ensure compliance with your country’s laws. You can also view our Legal Policy here.
Yes, XERXES is global and works on Android, iOS, Windows and macOS. We want to make it easy for everyone to use XERXES wherever they are. If you have any issues or restrictions in your area, just let us know and we’ll help!
Yes! The XERXES affiliate program is awesome and allows you to earn extra money. Whether you’re a content creator, small blog owner or big website or social media platform owner, you can join our affiliate network. Earn commissions by bringing sales to us. For official representation and to get started with us, get in touch today. If you have any questions, our support team is here to help!
Yes, XERXES has a 7 day free trial so you can try all the features without any cost. This is a great opportunity to test XERXES and make a better decision to buy a subscription.
If so, don’t worry. Our support team is here to help.
To investigate this further, please send us your device’s IMEI or serial number along with the phone number you provided in the abuse report form.
After reviewing your information if unauthorized installation is found, your access to XERXES software will be temporarily suspended and you will receive an email.
For support, you can email: [email protected].
If your devices are being monitored by XERXES software without your permission, you can report misuse or breach of your rights using the link below. Please fill in all the details correctly.
You just need an Internet-connected device to monitor your child’s online activities. After you install XERXES on your kid’s phone, you can access the control panel on your smartphone, tablet or computer to see everything they do in real time.
XERXES is compatible with all iPhones, iPads, Android smartphones and tablets, including Samsung, Huawei, Xiaomi, LG and Motorola. However older devices (purchased before 2013) may not be fully supported. Check the Compatibility page to see the full list of supported devices.
XERXES is a global monitoring solution that works on iOS devices and iPads. It has multiple installation methods. Unlike other monitoring apps that are limited to jailbreaking, XERXES gives you the choice to install the app. If you don’t want to jailbreak the target device, you can install XERXES from the Apple App Store or iCloud Sync. Note that the feature set varies depending on the installation method you choose. The good news is you can combine multiple installation methods to get more features.
Yes, XERXES is compatible with both iOS and Android. So you can use it on iPads and Android tablets just like you would on smartphones. To start monitoring, install XERXES on the target device, log in to your control panel and see real time location, social media messages, web browsing history and more.
XERXES works on both iOS and Android. As long as the target device is connected to the internet, XERXES can extract the required data and upload it to your online account. Check the Compatibility page for more info.
Yes, XERXES is compatible with all Windows computers, desktops and laptops, from Windows XP to the latest Windows 11.
YES – XERXES is compatible with macOS from Yosemite (10.10) to the latest macOS 15 Sequoia. You can use all features on Apple devices without compromise.
To see the data from the monitored device log into your XERXES account with any browser. Once the app is synced with the target device all the data we collect will be available in your Dashboard.
You have full control over how often the app updates. You can always change the update frequency (5 minutes to 24 hours) in your XERXES account. By default the app collects new data from your Android device every 3 minutes and sends it to the control panel. Any new activity on the device will trigger this process. For iPhone devices data is updated daily—every 24 hours—after the last backup in iCloud.
No, XERXES is designed to run completely in the background and leave no trace on the target device. On Android devices the app hides its icon after installation and runs as a system app. For iPhone devices you can install through iCloud Sync or Wi-Fi and don’t need to install directly on the target phone.
If you have any issues or need help you can always contact our Support Team 24/7 or check the Helpdesk.
You can contact our support team through:
Once you submit your request our team will get back to you ASAP.
At XERXES we offer various technical support services:
Premium Remote Installation Services: Full walk-through on how to install and set up the app via AnyDesk or TeamViewer. Includes tutorial on your user dashboard and 24/7 technical support through phone, live chat and email.
Priority support and premium remote installation services are fee-based and non-refundable.
Xerxes supports all languages. SMS messages, emails, IM messages, address books and more are always displayed in your secure web account.
Here’s how to reset:
Your license code is sent to you via email when you purchase. If you can’t find your email, log into your XERXES user panel, go to “Devices” and copy the license code from that section.
Yes, you can install XERXES on multiple devices as long as you have a separate license for each device. With multiple licenses you can connect all your devices to one account and manage them all at once.
• Single-User: This license is for one device only.
• Multi-User: This license allows you to install Xerxes on multiple devices. The number of devices you can use depends on the multi-user license you purchased.
The XERXES software license will be sent to your email immediately after you purchase your subscription. If you don’t see the welcome email, check your spam or other email folders. You can also go to “My Devices” in your user dashboard to copy your license from there.
Your license has been issued. Check both your spam and inbox folders to make sure you got the welcome or instructional email. If you can’t find it, contact our support team and we’ll look into it and resolve the issue ASAP.
If you used someone else’s PayPal account to pay and you haven’t received your credentials yet, check their email inbox and spam folder as well. Sometimes XERXES sends the credentials to the email address associated with the payment.
If the problem still occurs, contact our live chat support. Have your transaction details and a screenshot of the invoice ready. We’ll verify the info and send you new credentials.
Our installation process is so easy your grandad could do it! You can find more details in our step by step video tutorial on the installation help page. How much physical access do you need to install XERXES on the device? Just 5 minutes! Once installed you won’t need to touch the phone again. And if you still need help our remote installation service backed by our support team is here for you.
No, as long as you renew your subscription before it expires you don’t need to reinstall XERXES.
To renew your subscription, log in to your XERXES online account. From the main menu, click on “Devices”. Find the device you want to renew the subscription for and click “Buy”. Pay and you’re done! Your subscription will be renewed!
No XERXES cannot be downloaded from Google Play. However we have several easy ways to install the app on your child’s device:
1. Go to our Help Install Page.
2. Use the link in the welcome email.
3. Scan the QR code in your online account panel.
 macOS | IOS |
 Windows |  ANDROID |
After purchasing a XERXES subscription you will receive an email with your account details. Once you do simply go to the XERXES Login Page and enter your credentials. You can log in using a computer or smartphone.
To monitor an iOS device you will need the Apple ID and password of that device. You may also need brief physical access to the device to enable iCloud backup and get the verification code. The whole process will take no more than 5 minutes.
To monitor an Android device (Samsung, Huawei, Xiaomi, etc.) you need to install XERXES on the target phone. The installation will take up to 5 minutes and a step by step guide will be provided after the purchase. Our tech support is also available to help you with any issues you may encounter. Once XERXES is installed you’ll be able to monitor text messages/SMS, GPS Location Tracking, Monitor 16+ Different Social Media Apps, call logs and more.
If you want to monitor a Windows device (laptops, desktops, microcomputers etc.) you need to install the XERXES software on the target Windows device. Installation takes up to 5 minutes and we will provide a step by step guide after your purchase. Our tech support is also available to assist you during the installation process.
If you want to monitor macOS devices (iMac, MacBook Pro, MacBook Air, Mac Studio etc.) you need to install the XERXES software on the target macOS device. Installation takes up to 10 minutes and we will provide a step by step guide after your purchase. Our tech support is also available to assist you during the installation process.
XERXES APK is the download file for XERXES app for Android devices. You can get the APK file after creating an account and purchasing a subscription. After you sign up we will send you an email with step by step installation instructions and download link. Or you can log into your user panel to access the download section and get the APK file from there.
XERXES EXE is the download file for XERXES software for Windows devices. You can get the EXE file after creating an account and purchasing a subscription. After you sign up we will send you an email with step by step installation instructions. These instructions will include a download link for XERXES which you need to complete the setup. Or you can go to Help Install section to access the download area and get the EXE file from there.
The XERXES DMG file is a compressed installation file specifically designed for the macOS operating system. You can access this file after creating an account and purchasing a subscription. Once you sign up, we’ll send you an email with step-by-step installation instructions. These instructions include a download link for the XERXES software, covering all the steps needed for a complete installation. Alternatively, you can visit the Help Install section on the website to access the download links and get the file you need.
Once installed XERXES runs in complete stealth mode, no visible traces on the device. Your kid will not be able to find it.
After your order you will receive an email titled “License Information” which includes:
• Your license key
• Login credentials for your account
• Direct download link for XERXES software
• Installation guide for XERXES parental control software on Android and iPhone
To download the software go to the “XERXES Direct Download” page and click “Select OS and Download Software” for Android, iOS, macOS or Windows.
To install XERXES remotely is easy. However you will need one time physical access to the target device for initial setup, whether it’s an Android, iOS, MacOS or Windows device. Buy a subscription and then check your email for your XERXES account details along with instructions to install the app on your target Android, iPhone, Mac or Windows device. It will take 5 minutes to setup. Once installed and running you can monitor everything remotely through your web account anytime.
No, XERXES has multiple installation methods, you can access monitoring features without rooting or jailbreaking. The app works without root on Android and without jailbreak on iOS. To use XERXES services you only need the Apple ID and password of the target device.
To uninstall XERXES you need to follow the specific instructions that only our customers get after the purchase. Once installed on the target phone you can hide the app icon. XERXES is also designed to look like a system app under a different name, so it’s hard to detect and uninstall.
To remove XERXES from your iPhone follow these steps: Go to the “My Devices” page, select the device you want to unlink and click “Unbind Device”. For a step by step guide visit our Help Center. Worried your kid will uninstall XERXES? Don’t worry XERXES is designed to be undetectable. If someone tries to remove it you will be notified instantly.
To remove XERXES from an Android phone you need to have access to the target device. Go to Settings ⚙ > Apps and search for an application called System.wifi. This APK is the XERXES app running under a different name to be hidden. Tap Uninstall to remove it. To unlink the device from your account go to the My Devices page, select the device and click Remove Device. Or you can contact our Customer Support team to help you uninstall XERXES software from the target phone or tablet.
You can uninstall XERXES from the target Windows in two ways:
1- Remote Uninstallation: Log in to your web account and go to the "Devices" page. Then select the "Uninstall" option in the settings and confirm.
2- Manual Uninstallation: Go to the software installation location at C:\Program Files (x86)\Windows Assistant App\XERXES and run the executable file ‘unins000’, then restart the system to make sure the changes have been made.
To remove XERXES from macOS, follow these steps:
1- Online Removal: Log in to your XERXES dashboard, go to the “Devices” section, and select “Remove.”
2- Manual Removal: Navigate to /Macintosh HD/Users/[Your Username]/XERXES, locate the XERXES folder, and move it to the Trash. Then, empty the Trash to complete the process.
This error may occur if the target device has already been registered using a different email address or if your subscription is not yet activated. To resolve the issue, please contact our support team for prompt account verification.
If you see:
(Restricted setting For your security, this setting is not available.
Malicious apps will ask you to change this setting to access your personal data. You can’t change this setting unless you allow restricted settings for specific apps in Settings > Apps.)
Steps:
1. Go to your device’s (Settings) and go to (Apps).
2.Type (system.wifi) in the search bar and select the app.
3.Tap the three-dot icon on the top right.
4.Select (Allow Restricted Settings).
5.Go back to the app and enable permissions.
6.Go to the list of installed apps and enable Audio Recognize, Play Protect, and Security.
Done!
Nope! You can just install XERXES on your child’s device. This takes only a few minutes and you can use the “Help Install” video. If you need help, we have a team of experts Online who can jump in and answer any questions you have. When you’re ready, just chat or email them! Our experts can also do the install for you.
Yes – you must be online when installing Xerxes software so you can install and activate it fully.
Yes, to monitor an android device (Samsung, Huawei, Xiaomi) you need to install XERXES on that phone. installation is very easy and takes less than 5 minutes. guide will be provided to you after purchase and you can contact the support team anytime. once installed you can monitor everything on your kid’s phone, text messages, location, contacts and more.
XERXES offers several subscriptions you can choose from. monthly subscription is for one device only, but with 3 months subscription you can monitor up to 3 devices.
Yes, but for now only if the user uses Google Chrome، Firefox browser on the Android device.
Yes, to add specific social links, please send the name of the app and its installation file to our support team. We will check and activate this feature for you. This may take up to 24 hours. Once activated you can see and control all your children’s chats on those social media platforms.
XERXES is not a hacking software; it’s a monitoring tool for parents to monitor their children’s digital activities. The app helps parents to protect their children from potential threats by providing visibility into online activities. Although XERXES has a hidden mode, to work in the background, we’re not involved in any hacking activity. We always remind our customers that if you want to monitor an adult, you must get their consent. Otherwise monitoring will be illegal.
Also the law is on your side if you’re monitoring your underaged child who is living under your care. But it’s up to you whether to hide the XERXES icon or tell them about your actions.
Yes, XERXES can see deleted messages if they were sent and deleted after installing and activating the app. Note that messages that were deleted before installing the app cannot be recovered. All deleted messages, calls and chats will be registered in your user panel when the app is active and will be visible along with other messages.
Yes, you can; this is done through the offline part of the software that sends command messages to turn Wi-Fi on and off.
No – the software must be installed manually and physically on your child’s phone. There is no software that can track a mobile phone just by the phone number.
Yes, after XERXES software is installed, all incoming and outgoing calls are recorded and stored in your online user panel. No need to send commands to record calls and you can listen to recorded conversations anytime you want.
Using the XERXES user panel you can request screenshots of your child’s device screen without any warning or notification. After you send the command the software will take a screenshot of the device and send it to your panel. All the recorded images will also be saved in your user panel. This feature is used to monitor children’s activities and to ensure their safety.
When you send a command through the XERXES user panel this action will be recorded in the relevant section. You can see the status of the sent commands and check if the command was sent and received to the device. Also through the Actions section you can manage your account and make the changes you want.
The messages/sms feature allows you to see and monitor messages received and sent from the device through the XERXES user panel. All the messages are automatically saved in your panel. Also you can send new messages from this section or check old messages. This feature helps you to monitor device’s communications in real time and to control the content of the messages.
The SMS sending feature allows you to send SMS to the target device through the XERXES user panel.
1. Log in to your user panel and go to the SMS section at the bottom of the page.
2. Enter the destination number and the message you want to send.
3. Send the SMS.
Your SMS is sent to the target device through the software and will be visible in the actions section so you can see if it was sent.
The calls feature allows you to see all incoming, outgoing and missed calls of the target device through the XERXES user panel. This feature includes call number, contact name (if saved), call duration, exact date and time of the call and recording of the two way conversations of each call. You can monitor calls in real time and if needed use the saved call list in the panel for more detailed reports. Monitor your children’s and family’s communications with their friends and those around them and control their communication.
The phone book and contacts in the XERXES user panel allows you to see all contacts stored on the target device. This feature includes:
1. Name (if saved)
2. Phone number
3. Email (if available)
4. Other info about the recipient
All contacts are auto added to your panel, you can view, search or even edit the contact list. Plus you can manage your kids or family members communications and make sure they are in touch with trusted people.
The Clipboard feature in the XERXES User Panel allows you to see what’s copied to the Clipboard of the target device. Any text copied to the target device (message texts, links, other content) is auto added to your user panel.
The browser history feature in the XERXES user panel allows you to see what’s being browsed on the target device. With this feature you can see a list of all bookmarked sites, visited web pages and the time and date of each visit. This tool helps you to see what you’re browsing and provide a safe and pleasant internet environment for your users.
The website blocker feature in xerxes user panel allows you to block specific websites on the target device. This works:
• You can create a list of websites you want to block.
• Simply enter the website URL in the Website Blocker section of the User Panel and select the date and time you want to block.
• You can also control what websites your kids are visiting and block them from accessing inappropriate or unethical content.
This feature is specifically designed for parents to ensure their children have access to safe and appropriate content.
Geofencing allows you to draw a boundary on a map and get alerts when the target device enters or leaves that area. To use this feature login to the XERXES panel and select the target device. Then in the Geofencing section use the map tool to draw a circle or polygon and set the alert conditions (enter, exit or both). Once activated the device will continuously check its position and will notify you via panel or email if the boundary is breached. Very useful for parents to monitor their kids and make sure they are within the allowed limits.
These features in the XERXES user panel allow parents to see the apps installed on their kids device and block certain apps if needed. This panel shows a list of all the apps installed on the device. Parents can set specific timings to block apps, like blocking game apps during certain hours of the day. They can also select and block certain apps they don’t want their kids to use. To do this just select the name or icon of the app in the “Application Blocker” section.
The call blocking feature in the XERXES user panel allows you to manage and restrict incoming or outgoing calls from the target device. With this feature you can block specific numbers to prevent calls from or to them. This feature includes options to select the numbers to block, manage incoming and outgoing calls, scheduling restrictions and see the list of blocked calls. To activate just go to the “Contacts” section in the panel and apply your settings. This tool is for parents or regulatory managers to have more control over the communications of the target device.
The Vibration and Remote Alarm Sending is a useful tool to locate your kids devices if they lose them at home, at work or anywhere else. This feature is available in XERXES user panel. By entering the panel and selecting the device you want to target, you can choose to “Send Ring” or “Send Vibrate”. The command sent will make the device ring or vibrate even if it’s on silent mode. You can then locate the device by following the sound or vibration.
The remote phone locking allows users to lock and protect if the device is lost, to prevent unauthorized access or to manage kids device usage. This feature is available in XERXES user panel. By entering the panel and selecting the device you want to target, you can select “Lock Phone”. If needed you can also set a new password. Once the command is sent the device will be locked and will only be accessible by entering the set password. Also if needed you can use the “format device” option to wipe out personal data. This tool helps parents to have more control over their kids devices.
The remote file management allows users to access and manage files stored on target devices, like kids devices, through XERXES user panel. By entering the panel and selecting the device you want to target, you can go to “File Management” section and see the list of available files and folders. This feature allows you to view, download, delete or transfer files without physical access to the device and have full control over the stored data. Perfect for parents to monitor their kids devices.
The Location History allows users to see the history of locations where the target device, like the kid device, has been. This feature is available in XERXES user panel and using GPS data and Internet networks. By entering the panel and selecting the device you want to target, in the “location history” section all registered locations will be displayed along with the exact time and date. These locations will be shown as points on the map so you can analyze the routes and stopping points of the kids so you can fully monitor their movements.
Live Location allows you to see the exact location of the target device in real time. This feature is enabled through XERXES user panel using GPS and internet networks. Log in to the panel and select the target device and enable “Live Tracking” to see the device location on the map instantly and accurately. The device location will be updated automatically and the path will be visible. Very useful for parents to monitor their kids live and ensure their safety.
Map Location allows you to see the current location of a target device, like a child’s device, on an interactive map. Using GPS and internet networks, the device location will be displayed with coordinates. Just log in to XERXES user panel, select the target device and go to location section to see the device location on the interactive map. This feature helps parents to know where their kids are and they are safe.
Android phone screen recording allows users to record and save current activities on the target device screen as video. This feature is available in XERXES user panel and very useful for monitoring device usage, like checking kids activities. To use this feature, log in to the panel, select the target device and in screen recording section select “Start Recording”. Screen recording will take 1-3 minutes and the video will be saved automatically to the panel. These videos are viewable, downloadable and reviewable in History section.
Word Reporter allows users to be notified when a word or phrase is typed or searched on the target device. To use this feature, go to XERXES panel and select the target device. Then in Word Reporter section, define your target words or phrases. Every time these words are typed on the device (in apps, messages or browsers), the system will recognize and record them. Detailed reports including typed words, time and location of use can be viewed through the panel. This feature is very useful for monitoring kids and managing inappropriate content.
Social network features allow you to monitor what’s happening in the target device’s social networks.Supports over 40 apps including WhatsApp, Instagram, Facebook, Telegram and more. This feature allows parents or supervisory administrators to control the use of these platforms and ensure activity is safe.
To use this feature log into the XERXES panel and select the target device. Then in the “social networks” section enable the desired platforms. The system will collect and record messages, images, videos and more. All this data along with sending and receiving messages and conversation content will be visible in the panel and full monitoring.
Webcam feature in XERXES panel allows you to remotely access the webcam of windows or mac devices. This is for live monitoring or recording images from the target device’s surroundings. To use this feature, login to XERXES user panel, select the target device and in the “Webcam” section select “Activate Webcam”.By sending the command the device’s webcam will be activated and you will see live images of the surroundings through the panel. This is very useful for monitoring the activities and environment around the device.
Live screen playback feature in XERXES panel allows you to see live screenshots of windows or mac devices.This is very useful to monitor what’s happening on the target device, no need to physically access the device. By login to XERXES panel and select the target device you can start the Streaming in Live Screen Streaming section.The device’s screen will be shown live on the panel and you can see all the running activities and take action if needed.
Ambient sound playback feature allows you to hear sounds around Windows or MacOS devices remotely.This is enabled through XERXES panel and is very useful for monitoring, security or managing device related activities. To use, login to XERXES panel, select the target device and in the “Ambient Audio Playback” section select “Start Playback”.After that the device’s microphone will be activated and the surrounding sounds will be sent live to the panel. You can listen to them live or in some cases record and review them later.
In the XERXES user panel, the devices section shows all the devices connected to your account.These devices are the tools you have chosen to monitor or manage. In this section you can add, remove or edit devices and see device model, os and connection status. This section allows you to manage and monitor devices connected.
The payment history section in the XERXES user panel shows all the transactions and payments made by the user.In this section you can see the details of each payment, date, amount, payment method and transaction status (successful, failed or pending). This feature allows you to track transactions, check payments, save your financial records for better cost management and download payment receipts for personal or administrative purposes if needed.This section is a useful tool for transparent user financial management.
Excel and CSV output in the XERXES user panel allows you to download and save SMS, calls, contacts and clipboard data of the target device as files. This feature is very useful for keeping records, data analysis or transferring data to other software. You can extract full messages, call log, contacts and clipboard data in detail and use in data management software like Excel for further analysis. It provides easy data management, backup and filtering as needed by providing data in an organized and readable format.
Excel and CSV output in the XERXES user panel allows you to download and save SMS, calls, contacts and clipboard data of the target device as files. This feature is very useful for keeping records, data analysis or transferring data to other software. You can extract full messages, call log, contacts and clipboard data in detail and use in data management software like Excel for further analysis. It provides easy data management, backup and filtering as needed by providing data in an organized and readable format.
In XERXES user panel you can choose from 16 languages to make user experience more comfortable and language specific.By clicking “Language” you can select multiple languages like Persian, English, French, German, Spanish, Chinese, Arabic, Russian, Turkish, Japanese, Korean etc.This feature helps you to configure the panel according to your native language and use all the features easily.
Yes, XERXES records all WhatsApp calls. No time limit, even long conversations are recorded fully.
Note that it records WhatsApp conversations from machine microphones, so it won’t be heard from the other side unless the speaker is loud.
Yes, you can request to record the phone’s ambient sound and XERXES can record ambient sound for 1 to 3 minutes and send it to XERXES online dashboard so you can access and save if needed.
Yes, you can listen to your phone’s ambient sound live through XERXES online dashboard. This feature gets you the ambient sound directly.
Yes, XERXES can show live images from front or rear camera of the phone in the online dashboard so you can see the surroundings of the device.
Follow these steps to buy a XERXES subscription:
1. go to the website and click on “buy subscription”.
2. create an account.
3. choose your device (android, iphone, windows or mac).
4. choose your subscription plan and enter bank details.
After payment is confirmed you will receive an email with user info and installation guide.
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Yes, you can buy with PayPal. We also have other payment options for you.
Yes, you can buy with cryptocurrencies like Bitcoin, Tether and other accepted currencies.
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If you have trouble buying a XERXES subscription please follow these easy steps:
1. check if you entered your card info correctly and if there is enough balance in your card.
2. contact your bank to make sure your card is enabled for internet/international transactions.
3. if the problem persists contact the sales team in live chat; we are here to help you.
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If you are not satisfied with XERXES you can request a refund within 14 days of purchase. To request a refund you need to fill out a special form where you will need to specify the amount and reason for canceling the subscription. Before filling out the form please make sure the reason for requesting a refund does not conflict with our “Refund Policy”.