Refund Policy

Thanks for choosing XERXES. We want you to be 100% satisfied. If you’re not satisfied with your purchase we’re here to help.

Refund claims must be related to the program’s functionality as described on our website and if the program doesn’t work as described. If you’re not fully satisfied with XERXES services you can request a refund within 14 days from the date of purchase. XERXES is not responsible for any features not listed on the website and refund claims for such cases will not be accepted. Before downloading or installing XERXES make sure your device is compatible with the software. You can contact our support team to benefit from our technical follow-up.

Refund Rules:

  1. Refund is only for the first subscription purchased.
  2. No refund requests will be accepted after 14 days from subscription purchase.
  3. Each user can request a refund only once.
  4. Refund for personal reasons will not be accepted.
  5. If you don’t have access to the target device you cannot request a refund.
  6. If you can’t install XERXES on compatible operating systems the refund request will not be accepted.
  7. If the device loses connection with XERXES due to accidental deletion, phone reset or internet disconnection you can request reinstallation for the remaining period but refunds for the lost period will not be provided.
  8. It’s the buyer’s responsibility to check the program’s compatibility with the target device before purchasing a subscription. Refunds for users who purchase the software for incompatible smartphones will not be accepted. If you buy a subscription for an incompatible smartphone we can pause your subscription until you get a compatible device.

Refund Process:

To request a refund log in to your account and create a ticket from the support section in your dashboard. Refund requests cannot be made through online chat and must be submitted through the specified section. Once we receive your ticket we’ll review your request and make a decision within 4 business days. If a refund is issued no extra fees or charges will be deducted from the refund amount.

Refund Delay:

If your refund has been approved but you haven’t received the refund yet, first check if the refund has been approved and then check your account again. If you still haven’t received the refund please contact us through a ticket or online chat.

Additional Refund Conditions:

Subject to applicable law and this Refund Policy, you may be eligible for a full refund within 14 days of purchase as long as the reason for the refund doesn’t contradict the below conditions.

1. No refund after 14 days from purchase date.

2. Refund only applies to the main XERXES APP license. No refund for Premium Support or Extended Download Warranty.

3. If you purchased other services, products or subscriptions in another order, please specify which account you want to be refunded.

4. No refund if user refuses to re-install or re-link XERXES APP Software after OS upgrade on the target device.

5. No refund if the target device doesn’t comply with XERXES APP Compatibility Policy.

6. No refund if the target device loses connection due to no internet, factory reset or update to latest OS version.

No refund will be issued if the reason for the refund is completely out of XERXES’s control. They include but not limited to:

• The target device is not owned by the user or the user didn’t get consent from the target device owner to install XERXES Software.

• The target device has no internet.

• The carrier is changed by the target device user and the device loses internet connection and XERXES Software doesn’t work properly.

• The OS of the target device is updated to a version that is not or no longer supported.

• The target device is factory reset.

• User doesn’t follow the installation instructions from our support team via email.

• User refuses technical support.

• User doesn’t have physical access to the target device or forgot the password to unlock it.

• User didn’t get data from the target device before XERXES was installed on it.

• User wants to use XERXES on more than one target device after purchasing one subscription plan.

• Personal reasons (e.g. I changed my mind, I bought by mistake, software was not used, etc.).

• The target phone doesn’t comply with XERXES compatibility policy.

• XERXES Software was unlinked or damaged by anti-virus software, target device owner or other services.

• User doesn’t have iCloud credentials for the target device or they are not up-to-date.

• Multiple devices (I bought one subscription but want to use on more than one device)

• Personal reasons (I changed my mind, I bought by mistake, not used, etc.)

• Device doesn’t meet XERXES compatibility requirements.

• XERXES Software was unlinked or damaged by anti-virus software, device owner or other services.

• User doesn’t have iCloud credentials for the device or they are not up-to-date.

• iCloud backup can’t be activated on the device.

• Device doesn’t have daily Wi-Fi connection.

• Two-factor/Two-step verification is enabled on the device and user can’t or won’t disable it.

• Device doesn’t have enough space in iCloud for backups and user can’t increase it.

• No refund will be issued if license key is activated by clicking “YOUR DOWNLOAD LINK” in the Activation email or if any data from a device is uploaded to an online account.

• Access to your account won’t be granted if our support team needs to troubleshoot an issue.

Fraud-Related Refunds:

If you request a refund claiming fraud, you will be required to provide proper documentation to support your claim. Fraud claims are taken seriously by XERXES. Any fraud claim may require us to submit certain documents to the banking industry, the card issuing bank, the card processing system and your bank. If fraud is the reason for the refund request, XERXES will forward all submitted documentation and available information to our Risk Department for investigation. If fraud is found or obvious, full refund will be issued. Any refund request claiming fraud that is not verified by the card issuing bank and/or your bank will be issued at XERXES discretion.

Here’s how to handle unauthorized credit card charges:

• Ask them to pay. If they agree to pay you back, you may not need to dispute the charges and you can tell them not to do it again and save yourself a lot of hassle.

• Contact your issuer. If they won’t pay you back, report the incident to your credit card company. File a dispute and once they investigate, they’ll refund you if they agree with you.

• File a police report. This may or may not be necessary. Your card issuer may require you to do it to approve your fraud claim. You might also need to file an identity theft report with the FTC. If you don’t want to report your family to the authorities, you’ll still be liable for the charges if you don’t.

A good rule of thumb: If you wouldn’t file a police report on your child, partner or family member for making an online purchase without your permission, don’t ask for a refund for it.

Chargeback Refunds:

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) on a purchase of any subscription plan(s), we may suspend access to any accounts you have with us. The account will be reactivated at our discretion and only after we receive the unpaid purchase(s). You will be responsible for fees incurred due to chargebacks or other payment disputes brought by you, your bank or a Payment Provider and disputes that require accounting or legal services. Don’t ask for a refund. 🙅‍♂️👀👫🕰️

Rebilling and Subscriptions:

You will be billed the monthly rate until cancelled. You can cancel at any time.

To Cancel Your Subscription:

To cancel your subscription, email [email protected]. Please include your username so we can find your transaction quickly. Cancellation will take effect within 2-3 business days of receiving your email and all future billings will stop.

Notice:

Our compliance team can terminate any account at any time without notice if they believe XERXES APP is being used illegally. Premium Support Packages and Extended Download Warranties are NON-REFUNDABLE.